Posts filed under 'Management'

Business Success: Achieving Competitive Advantage

One of the keys to business success is competitive advantage. Lots of businesses talk about it or for it, but very few really understand it. Basically, competitive advantage means being different – a difference that’s substantive, not cosmetic. To achieve that difference, the key people in the business need to actually lead, behave and be different. Different from what? From the norm.

Research indicates that normal people are all the same, they use their mind the same, they behave in the same automatic and reactive way and that they are dysfunctional because they only apply about 1% of their mental capacity to what they do – their mind is otherwise engaged in the formative past of their childhood years. These long-gone experiences enable the normal person get through the day, but achieve little else.

So, it is quite bizarre that, in these challenging times, businesses that want to achieve success continually recruit only those with a proven track record and past experience. Track record in what? In doing the same things, the same ways that led to the economic disaster that we are now living through. I have a client, an innovative thinker and doer, who is finding it difficult to get consulting work in banking. Banks only wish to recruit people with either previous banking or major banking consultancy experience – people who have a track record in… well, let’s be blunt about it, creating the current mess. Let’s have more of the same, eh?!

Real difference, which leads to real competitive advantage and abnormal business success, comes about as a result of a business’s leadership behaving substantively different. And if these people are normal, there is simply no hope whatsoever of their behaving abnormally. Perhaps that’s why there is such little evidence of real leadership – either in politics or business. So-called “Leadership Development Programs” in business are simply relying on broken management theories and are creating a whole new breed of normal, crazy, lazy, automatons who cannot lead.

Real leadership comes from vision and presence. Presence, the hallmark of all great leaders, simply means that those who have it are more present than the normal poor half-wits who are only 1% present. If you want to be a real leader, you’re going to have to develop your ability to be present. There’s no weird complex formula for doing this, nor can only the chosen few be leaders. Neuro-psychology indicates that your ability to be abnormally successful is correlated with your ability to pay attention – more than 1% attention – some call it focus, but it amounts to the same thing.

The process is simple. You have to learn how to pay attention to what’s actually going on here and now. We all have this innate ability for personal development – an ability to come to our senses. Literally. We have five senses. As adults, research proves that we become lazy, no longer paying attention to what our senses are telling us, preferring to experience the moment using what psychologists call our “stored knowledge” – the formative years stuff that I mentioned earlier, nonsense that’s useless to the present moment. Pay attention to what your senses are telling you – don’t re-interpret what’s happening on the basis that you think that you know best. You don’t – the normal person knows precious little when it comes to handling today’s challenges and even less when it comes to spotting today’s opportunities.

So, if you want toachieve real change, substantive competitive advantage and sustainable business success you need to pay attention! You need some mental training – you need to begin each day with a quiet reflective few minutes to set your mind appropriately for the day ahead. You need to meditate – a mental discipline often misunderstood – because through meditation, you develop the necessary mental discipline and attentiveness to be more tuned in, more present and different – the key prerequisite to gaining and maintaining competitive advantage.

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April 24th, 2010

Five Strategies To Develop A Franchise Network

Be excited about your objectives, values, and the vision you carry for the company as a whole.

Be committed to providing the right principles for success. Become highly involved and interested in what is going on, and constantly review what might be changed to improve overall performance. Begin each working day by meeting with the Franchise Development Team and go over the daily priorities, top candidates, and possible ways that you can facilitate the process of development.

Believe that you have the best Franchise Development Team in place

Articulate your brand’s mission, values, and dream in a a way that reminds your team that you are all developing a great UK franchise together. Your Franchise Team looks to you to direct them in the best way possible and hope for a better tomorrow.

Review your processes often

With the right staffing, there is no need to micromanage. Nevertheless, knowing and staying on top of the key indicators that are important for your franchise: lead acquisition costs, flow of leads, how often you make contact, prospect qualification, the development and training needs of the Franchise Development Team, recruitment cost of each new franchise, expectations, and outcomes - will give you good, key information and facilitate the making of any required changes to the route ahead.

Motivate your team and reward achievers

Your team is made up of individuals. Look at how best to motivate every person on your team and eventually you will have a motivated team. If your team knows that their leader has confidence in their abilities and is doing everything he can to support them, the team will also pull more for themselves, encourage one another, and you, their leader. When they hit goals, giving credit and recognition to them both on their own and publicly will bolster team morale. Reward of this nature will prove powerfully motivating for the team as a whole.

Be a growing leader

As you work hard on your own personal development, and as you “practice what you preach”, it will encourage change in your team as they follow their leaders example. As your team watch you grow and work hard to be better, they will be inspired to do the same. It is very important to your Team to not just believe and have confidence in the image and brand of the franchise, but also be confident in their leader. Keep up with current business strategies and constantly look for ways to improve. Make sure that your actions speak and support excellence and the ethics that you desire your whole operation to promote.

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October 26th, 2009

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